Delete your DAG Connect account

Version: 1.0

DAG Connect is provided by DAG Industries Nigeria Limited (“DAG”). On Google Play the app is listed as DAG Connect Nigeria.

You can ask us to delete your DAG Connect account and the personal data linked to it at any time, in the app or without the app. You do not need to reinstall the app to make a request.

Option 1: in the app

1. Open DAG Connect and sign in.
2. Go to Profile, then Privacy and my data.
3. Choose the request to delete your account and confirm it with your PIN.
4. Follow the status of your request on the same screen.

Option 2: without the app

Contact our Privacy and Data Protection Officer in any of these ways:

• Email: dpo@dagindustries.com, with the subject “Delete my DAG Connect account”
• Phone: +234 800 0111 111 (toll-free)
• Post: DAG Industries Nigeria Limited, 11, Sapara Williams Street (off Ladipo Oluwole Street), Ikeja Industrial Estate, Lagos State, Nigeria, marked “For the Data Protection Officer”

Please tell us:

• your full name
• the phone number registered on your DAG Connect account
• the email address on the account, if you added one

You do not need to send an identity number (NIN or BVN), an affidavit or a newspaper publication. To protect your account, we confirm the request with you through the phone number registered on the account before we delete anything. If you are asking on behalf of someone else, we may ask for evidence of your authority.

What happens next

• We aim to acknowledge your request within 7 days and to respond within 30 days of receiving it.
• If you want a copy of your history, ask for it before we close your account. Once information has been securely erased, we cannot retrieve it.
• Uninstalling the app does not close your account.

What we delete

After we confirm your request, we remove or irreversibly anonymise your account and profile data within 30 days. This includes your optional profile details, saved locations, push notification tokens, and the personal links to your vehicles, purchases, service records and rewards. Erasure covers our operational systems, uploaded files, reporting copies, personal audit trails and our service providers.

What we may keep, and for how long

We keep a limited amount of information only where the law or a specific need requires it:

• Transaction, warranty or dispute records: the minimum needed to complete an unresolved transaction, warranty claim or dispute, or to meet a legal requirement
• Consent and request records: the minimum evidence of your consent choices and of your deletion request, for up to 24 months, to show that we handled them lawfully
• Marketing suppression: a minimal record so that we do not send you marketing again
• Closed support enquiries: up to 12 months after they were resolved
• Security and passcode delivery logs: up to 90 days
• Backups: copies in protected backups expire within 90 days and are not used for marketing or ordinary operations

More detail is in sections 9 and 11 of our Privacy Policy at https://connect.dagindustries.com/privacy.